Policies · Refunds & returns
Refund & Returns Policy
Every Bhuvi piece is handmade and personalised just for you — so our policy is simple, fair and built around your approval at every step.
Last updated: 30 October 2026
How every order works
- You place your order on our website — no advance payment.
- Our team calls you to confirm your photos, names, design and delivery charge.
- We start making your piece only after you approve, and send you work updates and videos.
- You pay before dispatch. Your gift is hand-finished, packed and couriered — and we share tracking with you. (No Cash on Delivery.)
Returns & exchanges
Because each item is handmade and personalised to your approved design, we do not accept returns or exchanges for change of mind, a different colour or size preference after approval, or details (names, dates, photos) that were approved by you.
Damaged on arrival — we’ll make it right
Returns or replacements are accepted only if your item reaches you damaged. To help us resolve it quickly:
- Message us on WhatsApp (+91 86105 64706) within 24 hours of delivery.
- Share clear photos of the item and the packaging, along with an unboxing video.
- Please keep the original packaging until we confirm.
After checking, we will repair or replace the item, or offer a refund where a replacement isn’t possible.
Cancellations
You can cancel free of charge before you approve the final design — just tell us on the confirmation call or WhatsApp. Once you approve and we begin making your personalised piece, the order cannot be cancelled, as materials are prepared specially for you.
Refunds
Approved refunds are made to your original payment method or UPI. We will confirm the amount and timeline with you on WhatsApp.
The beauty of handmade
Small variations in colour, texture and finish are part of what makes each piece unique and are not considered defects. Colours may also look slightly different on different screens.
Need help?
WhatsApp or call +91 86105 64706 · Email bhuvigiftshop20@gmail.com